LEGAL NOTICE AND GENERAL CONDITIONS OF USE AND SALE
I. GENERAL INFORMATION
In compliance with the duty of information provided in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of July 11, the following general information about this website is provided below:
The ownership of this website, https://www.anneroig.com/, (hereinafter, Website) is held by: Anna Roig Bravo, with NIF: 46720912T, and whose contact details are:
Address: Av. President Companys 118, 3-108911 Badalona
Contact telephone number: +34 646 59 59 27
Contact email: anne@anneroig.com
II. GENERAL TERMS AND CONDITIONS OF USE
The purpose of the conditions: The Website
The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate access to and use of the Website. For the purposes of these Conditions, the Website shall be understood as: the external appearance of the screen interfaces, both statically and dynamically, that is, the navigation tree; and all the elements integrated into both the screen interfaces and the navigation tree (hereinafter, Contents) and all those services or online resources that may be offered to Users (hereinafter, Services).
The Anne Roig website reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Contents and Services that may be incorporated therein. The User acknowledges and accepts that at any time the Anne Roig website may interrupt, deactivate and/or cancel any of these elements that are integrated into the Website or access to them.
Access to the Website by the User is free of charge and, as a general rule, is free of charge without the User having to provide any compensation in order to enjoy it, except for the cost of connection through the telecommunications network provided by the access provider that the User has contracted.
The use of any of the Contents or Services of the Website may be done through prior subscription or registration of the User.
The User
Access, navigation and use of the Website confers the status of User, so that, from the beginning of navigation on the Website, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be. Given the relevance of the above, the User is recommended to read them each time he/she visits the Website.
The Website of the Anne Roig website provides a wide variety of information, services and data. The User assumes his/her responsibility for making correct use of the Website. This responsibility will extend to:
A use of the information, Contents and/or Services and data offered by the Anne Roig website that is not contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way may imply injury to the rights of third parties or the operation of the Website itself.
The veracity and legality of the information provided by the User in the forms provided by the Anne Roig website for access to certain Contents or Services offered by the Website. In any case, the User will immediately notify the Anne Roig website of any event that allows the improper use of the information recorded in said forms, such as, but not limited to, theft, loss, or unauthorized access to identifiers and/or passwords, in order to proceed with their immediate cancellation.
Mere access to this Website does not imply establishing any type of commercial relationship between the Anne Roig website and the User.
Always in compliance with current legislation, this Anne Roig Website is aimed at all persons, regardless of their age, who can access and/or browse the pages of the Website.
III. ACCESS AND NAVIGATION ON THE WEBSITE: EXCLUSION OF WARRANTIES AND LIABILITY
Anne Roig does not guarantee the continuity, availability and usefulness of the Website, or of the Contents or Services. Anne Roig will do everything possible to ensure the proper functioning of the Website, however, it is not responsible for or guarantees that access to this Website will not be uninterrupted or error-free.
It is also not responsible for or guarantees that the content or software that can be accessed through this Website is error-free or causes damage to the User's computer system (software and hardware). In no case will the Anne Roig website be responsible for any loss, damage or harm of any kind arising from access, navigation and use of the Website, including, but not limited to, those caused to computer systems or devices.
caused by the introduction of viruses.
Anne Roig's website is not responsible for any damage that may be caused to users due to inappropriate use of this Website. In particular, it is not responsible in any way for any failures, interruptions, lack or defect in telecommunications that may occur.
IV. LINKING POLICY
Please note that the Anne Roig Website provides or may provide Users with linking means (such as, among others, links, banners, buttons), directories and search engines that allow Users to access websites belonging to and/or managed by third parties.
The installation of these links, directories and search engines on the Website is intended to facilitate Users' search for and access to information available on the Internet, and may not be considered a suggestion, recommendation or invitation to visit them.
Anne Roig's website does not offer or market, either by itself or through third parties, the products and/or services available on said linked sites.
Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites not owned by it that can be accessed through the links.
The Anne Roig website will in no case review or control the content of other websites, nor does it approve, examine or make its own the products and services, content, files and any other material existing on the aforementioned linked sites.
The Anne Roig website assumes no responsibility for any damages that may occur due to access, use, quality or legality of the content, communications, opinions, products and services of websites not managed by the Anne Roig website and that are linked on this Website.
The User or third party that creates a hyperlink from a web page of another, different, website to the Website of the Anne Roig website must know that:
The reproduction —totally or partially— of any of the Contents and/or Services of the Website is not permitted without the express authorization of the Anne Roig website.
Any false, inaccurate or incorrect statement about the Anne Roig Website, or about its Contents and/or Services, is also not permitted.
With the exception of the hyperlink, the website on which said hyperlink is established shall not contain any element of this Website protected as intellectual property by the Spanish legal system, unless expressly authorized by the Anne Roig website.
The establishment of the hyperlink shall not imply the existence of relations between the Anne Roig website and the owner of the website from which it is made, nor the knowledge and acceptance by the Anne Roig website of the contents, services and/or activities offered on said website, and vice versa.
V. INTELLECTUAL AND INDUSTRIAL PROPERTY
The Anne Roig website, by itself or as an assignee, is the owner of all intellectual and industrial property rights of the Website, as well as the elements contained therein (by way of example and not exhaustive, images, sound, audio, video, software or texts, brands or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They will therefore be works protected as intellectual property by the Spanish legal system, and both Spanish and European regulations in this field will be applicable to them, as well as international treaties relating to the subject matter and signed by Spain.
All rights reserved. Pursuant to the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorization of the Anne Roig website, are expressly prohibited.
The User undertakes to respect the intellectual and industrial property rights of the Anne Roig website. The User may view the elements of the Website or even print them, copy them and store them on the hard drive of his/her computer or on any other physical medium, provided that this is exclusively for his/her personal use. The User, however, may not delete, alter or manipulate any protection device or security system installed on the Website.
If the User or a third party considers that any of the Contents of the Website constitutes a violation of intellectual property protection rights, he/she must immediately notify the Anne Roig website through the contact details in the GENERAL INFORMATION section of this Legal Notice and General Conditions of Use.
VI. LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION
The Anne Roig website reserves the right to file any civil or criminal actions it deems necessary for improper use of the Website and Contents, or for non-compliance with these Conditions.
The relationship between the User and the Anne Roig website shall be governed by the regulations in force and applicable in Spanish territory. If any dispute arises in relation to the interpretation and/or application of these Conditions, the parties shall submit their conflicts to the ordinary jurisdiction, submitting to the corresponding judges and courts according to law.
VII. GENERAL CONDITIONS OF SALE
1. GENERAL INFORMATION
This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Website (https://www.anneroig.com/) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).
For the purposes of these Conditions, the activity that Anne Roig's website carries out through the Website is understood to include:
Printing of photographs taken by Anne Roig
In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy and data protection policy of the Anne Roig website. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by all of the above, so if you do not agree with all of this, you should not use this Website.
Likewise, you are informed that these Conditions may be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those that are in force at the time when the acquisition of products and/or services is requested will be applicable.
For any questions that the User may have in relation to the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.
2. THE USER
Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment navigation on the Website begins, all the Conditions established herein are accepted, as well as any subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
Using this Website only to make legally valid inquiries and purchases or acquisitions.
Not making any false or fraudulent purchases. If it could reasonably be considered that a purchase of this nature has been made, it could be cancelled and the relevant authorities would be informed.
Provide true and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).
The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.
The User may, at his/her discretion, formalize with the Anne Roig website the contract of sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Users may purchase on the Website by the established means and methods. They must follow the online purchase and/or acquisition procedure at https://www.anneroig.com/, during which various products and/or services may be selected and added to the cart, basket or final purchase space and, finally, click on: "Checkout"
Likewise, the User must fill out and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase details may be modified.
Next, the User will receive an email confirming that the Anne Roig website has received their order or request for purchase and/or provision of the service, that is, the order confirmation. And, where appropriate, they will also be informed by email when their purchase is being sent.
Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic invoice that will be sent to the User via email. Likewise, the User may, if he or she so wishes, obtain a copy of his or her invoice in paper form, by requesting it from the Anne Roig website using the contact spaces on the Website or through the contact details provided above.
The User acknowledges that he or she is aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where applicable, image of it on its page on the Website, indicating, by way of example, but not exhaustively, and depending on each case: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that placing the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case.
Communications, purchase orders and payments involved in transactions made on the Website may be archived and kept in the computerized records of the Anne Roig website in order to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.
4. AVAILABILITY
All purchase orders received by Anne Roig through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the products and/or the provision of the services. If there are difficulties in the supply of products or if there are no products in stock, Anne Roig's website undertakes to contact the User and refund any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible.
5. PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially in relation to VAT.
Shipping costs are included in the final prices of the products as shown on the Website. Thus, the Anne Roig website carries out delivery and/or shipping services through: DHL.
Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted payment methods will be: PayPal
The Anne Roig website uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.
If the payment method is PayPal, the charge will be made at the time that the Anne Roig website sends a confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking on "Checkout" the User confirms that the payment method used is his/hers.
6. DELIVERY
In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands), European Union.
Except in cases where there are unforeseen or extraordinary circumstances or, where appropriate, arising from the personalisation of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason attributable to Anne Roig, the website is unable to meet the delivery date, it will contact the User to inform them of this circumstance and the User may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.
If delivery of the order is impossible due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it delivered again.
If the User is not going to be at the delivery location during the agreed time slot, he or she must contact the Anne Roig website to arrange delivery on another day.
If 30 days have passed since the order was available for delivery and it has not been delivered for reasons not attributable to the Anne Roig website, the Anne Roig website will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional costs resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to the User.
For the purposes of these Conditions, it will be understood that delivery has taken place or that the order has been delivered at the time when the User or a third party indicated by the User acquires physical possession of the products, which will be accredited by the signature of receipt of the order at the agreed delivery address.
Any risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when the Anne Roig website receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time after the full receipt of the amount to be paid by the Anne Roig website.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.
In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common system of VAT, purchase orders will be located, for delivery and/or provision, in that Member State of the European Union in which the address that appears on the purchase order is located and, therefore, the applicable VAT will be the one in force in said Member State.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that if he/she detects that an error has occurred when entering the data necessary to process his/her purchase request on the Website, he/she may modify the data by contacting the Anne Roig website through the contact spaces enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General information). Likewise, this information may also be corrected by the User through his/her personal connection space on the Website.
In any case, the User, before clicking on "Checkout", has access to the space, cart, or basket where his/her purchase requests are recorded and can make modifications.
Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.
8. RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at anne@anneroig.com . If your return is accepted, you will be provided with a postal address so that you know where to send your package.
Items sent to us without a return request will not be accepted and we will not be responsible for the cost of returning them.
You can always contact us with any questions about returns at anne@anneroig.com.
Damages and problems
Please inspect your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and remedy it.
Unfortunately, we are unable to accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase of the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
9. DISCLAIMER
Unless otherwise provided by law, Anne Roig's website will not accept any liability for the following losses, regardless of their origin:
any losses that were not attributable to any breach on its part;
business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or unnecessary expenditure); or
any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was entered into between the parties.
Likewise, Anne Roig's website also limits its liability in the following cases:
Anne Roig's website applies all measures concerning providing a faithful display of the product on the Website, however it is not responsible for any minor differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others of this nature. Anne Roig's website will act with the utmost diligence to make the product subject to the purchase order available to the company responsible for transporting it. However, it is not responsible for damages arising from a malfunction of the transport, especially for reasons such as strikes, roadblocks, and in general any other causes typical of the sector, which result in delays, loss or theft of the product.
Technical failures that, for fortuitous or other reasons, prevent the normal operation of the service via the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Anne Roig's website uses all means at its disposal to carry out the purchase, payment and shipping/delivery process of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous events or force majeure.
Anne Roig's website will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, Anne Roig's website will not be held responsible for an incorrect return made by the User. It is the User's responsibility to return the correct product.
In general, Anne Roig's website will not be held responsible for any failure or delay in the fulfilment of any of the obligations assumed, when this is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, but is not limited to:
Strikes, lockouts or other protest measures.
Civil unrest, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Inability to use trains, ships, planes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and the Anne Roig website will have an extension in the period to comply with them for a period of time equal to the duration of the cause of force majeure. The Anne Roig website will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.